Wrong foundation shade: can you return it?

You picked the wrong shade

• Shop policy: check the retailer's own policy. The two we've checked, Boots and LOOKFANTASTIC, only take back unopened items for a change of mind.
• Bought online: the 14-day right to cancel may apply. It ends if you broke a hygiene seal on a product that can't be returned for hygiene reasons, and the shop can take off money if you handled it more than you'd need to in a shop. Reg 28(3)(a) Reg 34(9)–(10)
• Bought in a shop: there's no legal right to return something because you changed your mind.

The shop sent the wrong shade, or it doesn't match its description

• Goods must match their description. CRA s.11
• If you told the seller what you needed before buying, and reasonably relied on their advice (for example, a shade-match in store), the product may need to be reasonably fit for that purpose. That doesn't make every shade you dislike a fault. CRA s.10
• These rights apply online and in shops. You normally have 30 days to reject the goods for a refund. CRA s.22

Frequently asked questions

Sources

• Consumer Rights Act 2015 (legislation.gov.uk)
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation.gov.uk)
• Boots returns policy (boots.com)
• LOOKFANTASTIC refunds and returns (lookfantastic.com)